Frequently Asked
Questions

Welcome to Space Shuttle Company FAQ! Here you will find answers to some commonly asked questions about our services. Whether you have questions about shipping rates, delivery times, or tracking your package, we have you covered.

FAQs

Feeling inquisitive? Have a read through some of our FAQs or contact our supporters for help

The job of a Freight Forwarder is to simplify the shipping process. As a Freight Forwarder, we have contracts with steamship lines, air lines, and trucking companies worldwide, which allows us to offer you competitive pricing. As a Freight Forwarder, we educate and guide our customers through the often complex and ever-changing import and export regulations and process. Most importantly, you communicate only with us as your Freight Forwarder representative rather than several parties. For many small to medium-sized businesses, the Freight Forwarder acts like a shipping department caring for the company’s logistics needs.
Contact us with the details of your shipment to help us determine the size/volume and weight of your shipment. Details should include Length, Width, Height, and Weight of your shipment. For vehicles or machinery, please provide the make and model and any other detail that is important to the estimate.
Shipping times vary from port to port by distance, routing and congestion. Transit time is calculated once the container is on board the vessel and confirmed departed. Quoted transit times do not take into account delays that may occur due to poor weather conditions, customs processing and/or examination. Consolidated cargo will take longer considering earlier cut-off times to allow for the documentation and loading process.
Door-to-Door delivery is a full service where we arrange to pick up the shipment from its location of origin to its destination, right to the specified address. This commonly refers to the freight charges. Charges on top of Door-to-Door can be exempt of offloading, customs, and port charges.
We accept, bank draft, cash, e-transfer, direct deposits, wires, and Visa/Master card.

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